We want anyone to be able to read this site, understand what we offer and book a call, whatever device or assistive technology they use. This page sets out what we have done to get there, what we know still falls short, and how to tell us when something does not work.
1. Our commitment
Accessibility is not a box ticked once. We review it whenever we change the site or the coaching material. If a barrier stops someone taking part, we treat that as our defect and fix it — not as an exception to be worked around.
2. The standard we follow
We use the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA as our reference. Canada's Accessible Canada Act and Nova Scotia's Accessibility Act both work toward barrier-free access, and WCAG 2.1 AA is the standard those frameworks point to for digital content. We follow it as a matter of practice, whether or not it is formally mandatory for a business of our size.
We declare partial conformance with Level AA: most success criteria are met, with the exceptions listed below.
3. What we did on this site
- Semantic structure: one first-level heading per page and a heading hierarchy with no skipped levels, so the content can be navigated section by section with a screen reader.
- Contrast: text on light and on dark backgrounds exceeds the 4.5:1 ratio Level AA requires, and large text exceeds 3:1. The brand green is used as text only in its darker step; the pale green is reserved for dark backgrounds, and graphics on light surfaces use a darker step so that no meaningful shape falls below 3:1.
- No information carried by colour alone: form errors are shown with text and a border as well as a colour change, and features a plan does not include carry their own symbol in addition to a muted tone.
- Illustrations described: every image is inline SVG. Decorative ones are hidden from assistive technology; informative ones carry a title and a text description.
- Labelled form: every field has a visible associated label, required fields are announced as such, and error messages are linked to the field that produced them.
- Reduced motion: if your system asks for reduced motion, the site turns off the reveal animations and smooth scrolling.
- Responsive layout: content reflows down to 320 px wide with no horizontal scrolling, and text can be enlarged to 200 % without loss of content.
- Links that say where they go: we avoid “click here”; each link names its destination.
4. Using it with a keyboard
The whole site can be operated without a mouse. Tab order follows the visual order, and the focused element is marked with a three-pixel green outline that is visible on every background. The enquiry dialog traps focus while it is open, closes on Escape, and returns focus to the control that opened it.
5. Known limitations
- The embedded map is supplied by Google and we do not control its markup. If it is difficult to use, the full address is given in text immediately beside it and in the footer of every page.
- Submitting the form opens your email program with the message already written. If you use webmail with no associated desktop application, nothing may open: in that case the final screen lists your details so you can copy them and write to info@orgatc.info.
- Very long headings may wrap awkwardly at text sizes above 200 %. It stays readable, but the line breaks are not where we would choose.
6. Getting into the office
Our office is at 1660 Hollis Street, Suite 700, in downtown Halifax. The building has level entry from the street and two elevators serving the floor, and there is an accessible washroom on the same floor. If you would like us to meet you in the lobby, to hold a particular room, or to make any other arrangement that makes getting there and moving around easier, tell us when you book and we will set it up.
7. Adjustments in sessions
Sessions run in whatever format works for you: in person, by video call, or by telephone. On request and at no extra cost we can provide material in large print, send documents ahead of the session so you can read them with your own tools, allow extra time, or work with an interpreter or support person you bring. You do not need to explain why, and asking has no effect on the price.
8. Telling us about a problem
Tell us what went wrong
If you hit a barrier — a page your screen reader cannot work through, text with too little contrast, a control you cannot reach from the keyboard — write to info@orgatc.info with “Accessibility” in the subject line and, if you can, tell us which page it was and what browser and assistive technology you use.
We acknowledge within 2 business days and give you a concrete date for the fix. In the meantime we will give you the same information through whichever channel works for you: by telephone at +1 (902) 429-3180 or by email, Monday to Friday 9:00 to 17:00 Atlantic Time.